Cancellation Policy

At AlienNeeds,
we strive to provide a seamless shopping experience. However, if you need to cancel your order, please review our cancellation policy below:

Order Cancellation Before Shipment:

• Orders can be canceled within 4 hours of placing them. Please contact our customer support team as soon as possible to request a cancellation.
• If your order has not been processed or shipped, we will cancel it and issue a full refund.

Order Cancellation After Shipment:

• Once an order has been shipped, it cannot be canceled. However if the customer requests to cancel the product after shipping, 30%-50% of the order value will be deducted, and the remaining value will be credited to the source account.

Custom or Personalized Orders:

• Orders for custom or personalized products cannot be canceled once they have been processed.

Refund for Canceled Orders:

If your order qualifies for cancellation, a refund will be initiated to your original payment method within 5-7 business days.

For any cancellation requests, please contact our support team at alienneeds.in@gmail.com with your order details.

We appreciate your understanding and support!

AlienNeeds Team