Return & Refund Policy

Last Updated: [14/02/2025]

At AlienNeeds, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You may request a return within 2 days of receiving your order.
• The item must be unused, unworn, and in its original packaging with tags intact.
• Personalized or customized products are not eligible for return unless they arrive damaged or defective.
• To initiate a return, please contact our support team at alienneeds.in@gmail.com with your order details and reason for return.
• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping charges are non-refundable.
• If your refund is delayed, please check with your bank before contacting us.

Exchanges

• We only replace items if they are damaged or defective upon arrival.
• To request an exchange, contact us within 24 hours of receiving your order with photos/Video Proof of the issue.

Non-Returnable Items

Customized or personalized products.

Gift cards and promotional items.

Items that show signs of use or damage not due to shipping.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at alienneeds.in@gmail.com. within 24 hours of delivery with photos/Video Proof of the issue.

We will arrange a replacement or refund at no additional cost.

For any further questions or assistance, please reach out to us at alienneeds.in@gmail.com.

Thank you for shopping with AlienNeeds!