Privacy Policy

Effective Date: September 20, 2024

Welcome to AlienNeeds!
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website [www.alienneeds.com] (the "Site"). By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience. The types of information we collect include:

a. Personal Information

When you create an account, place an order, or contact us, we may collect personal details such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment providers)

b. Non-Personal and Usage Information

We automatically collect certain information about your interactions with our Site, including:

  • IP address and browser type
  • Pages visited and browsing behavior
  • Device information
  • Date and time of access

c. Cookies and Tracking Technologies

  • We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Process Transactions: To fulfill orders, process payments, and deliver products.
  • To Communicate With You: To send order updates, customer support responses, and promotional offers (you may opt out at any time).
  • To Improve Our Services: To analyze user activity, improve our Site, and customize your shopping experience.
  • To Comply With Legal Obligations: To enforce our terms, prevent fraud, and comply with regulations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • With Service Providers: We may share necessary information with third-party partners (e.g., payment processors, shipping providers) to facilitate transactions.
  • Legal Requirements: If required by law, we may disclose information to comply with legal obligations, law enforcement requests, or fraud prevention efforts.

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have control over your personal information and may:

  • Access and Update: Log into your account to modify your details or contact us for assistance.
  • Opt-Out of Marketing Emails: Unsubscribe using the link in promotional emails or contact us directly.
  • Manage Cookies: Adjust your browser settings to control cookie usage. Note that disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to delete your account or data, please contact us.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated Effective Date. Continued use of our Site after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

AlienNeeds
39/11 Perumail Koil Garden, Arumbakkam
Chennai, Tamil Nadu, 600106
Email: alienneeds.in@gmail.com
Phone: 9080513456